Privacy

When accessing our Website, BADWOOD will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store only the following information about you:

1. The name of the domain from which you access the Internet

2. The date and time you access our site

3. The Internet address of the website you used to link directly to our site.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. BADWOOD may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, BADWOOD uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

BADWOOD will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

Ordering

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that BADWOOD Clothing shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, BADWOOD Clothing shall issue a return to your credit card account in the amount of the incorrect price. BADWOOD cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable you will be notified by the BADWOOD customer service team in a timely manner. BADWOOD reserves the right to amend content of the site at any time. BADWOOD will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. BADWOOD reserves the right to cancel any order prior to sending it out should we find an error in pricing.

Copyright & Trademark

The materials contained in this site are protected by applicable copyright and trademark law. Any unauthorized use of the materials appearing in this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. © & ® 2015 BADWOOD, LLC. All rights reserved. All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by BADWOOD, LLC. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without BADWOOD, LLC’s prior written permission. The trademarks, service marks, logos and graphics (the “Trademarks”) appearing anywhere in this site are the registered and/or unregistered Trademarks of BADWOOD, LLC. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on BADWOOD, LLC’s Internet site.

Rep Area

Reps may receive 8% commission on the sales that they refer using their unique rep links. These sales must occur within 24 hours of originally clicking on the rep link. These sales must occur on the Badwoodx.com website. Reps will not receive a referral commission for items bought on society6.com. If a rep uses his or her rep codes to order from Badwood for him or herself, that rep may be banned and their order cancelled. You must have a PayPal account in good standing in order to be paid. We are not responsible for your Paypal account being in good standing. We pay on Net 30 which means that you may not be paid for commissions from the month of October, until November 30th. You may not mislead people into clicking on your rep link. You may not spam your rep link where it is not relevant or wanted. Failure to comply with these terms may forfeit any commissions that you have have with us, prior to you being paid out.

Shipping, Delivery, Returns & Exchanges

After successfully placing an order you will receive an email confirming that your purchase was processed. Once your order has shipped you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package.

DOMESTIC SHIPMENTS

Orders will be shipped via USPS standard mailing, which will take approximately 2-3 business days to be delivered (this does not include the processing period). A tracking number will also be sent upon shipment to the email address provided during checkout.

Shipments over $250 will require signature upon delivery.

International SHIPMENTS

International orders are shipped via USPS standard international mailing, which will take approximately 7-21 business days to be delivered (this does not include the processing period). International customers will be provided with a customs number that can be used to track orders up until the package leaves US customs.

International orders 5 pounds and over will be shipped via International Priority mailing, which takes approximately 10 business days to be delivered, and a tracking number will be provided.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

All orders are shipped within 48 hours on weekdays. We are closed weekends.

Request for Return or Replacement

Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 7 business days after receipt. Refunds will only be given once we have reached an amicable decision, or if an order cancellation is made within 2 hours of purchase (no guarantees).

All returns must be received within 30 business days of purchase. Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unworn, unused.

If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.

Communication to request Return/Exchange:
1. Email cs@badwoodx.com referencing your Order# and the reason for your exchange.

2. Mail your return item with a copy of your invoice and a note explaining the reason for your return to the address provided during your Customer Service email correspondence.

3. We make every effort to respond to your issue in a timely manner, though we ask to allow 2-3 weeks for processing and confirmation of you request.

ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.

For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.

Payment, Pricing & Promotions

We accept Visa, MasterCard, and American Express credit card payments as well as PayPal payments.

We do NOT accept personal checks, money orders or direct bank transfers.

All prices listed are accurate to the best of our ability. In the rare case an item is mis-listed, BADWOOD Clothing reserves the right to refuse to sell the item at the listed price.